General terms and conditions


www.ilpanedirivalta.it is an e-commerce site dedicated to the sale of low carbohydrate bakery products owned by the company Il Pane di Rivalta sas by Carol Zohoungbogbo & C. All those who buy on the site www.ilpanedirivalta.it, natural persons or companies, in accordance with these General Conditions of Sale, are to be considered as customers. These General Conditions of Sale regulate the sales of the products listed on the website www.ilpanedirivalta.it, starting from the registration of the order. They are applied to sales via the Internet, telephone, fax and e-mail.

Conditions and acceptance

The fact that the Customer accepts the General Conditions of Sale before confirming his order, automatically entails the acceptance and acceptance of the aforementioned without reserve. These conditions apply excluding all other clauses, except for all special agreements agreed in writing and signed by both parties. It is forbidden for the purchaser to enter false, and / or invented, and / or fictitious data, in the registration procedure necessary to activate to him the process for the execution of the present contract and the relative additional communications; the personal data, telephone number and e-mail address must be exclusively their real personal data and not of third parties and / or fancy ones.


Change of sales conditions

The Pane di Rivalta sas by Carol Zohoungbogbo & C reserves the unquestionable right to modify these General Conditions of Sale at any time.


Products

The Pane di Rivalta sas by Carol Zohoungbogbo & C undertakes to present the essential characteristics of the treated products. The photographs illustrating the products could, in some cases, not be 100% identical to the product itself, for reasons related to the continuous research of design and coloring, without however jeopardizing its quality which will in any case be equivalent if not improved. If you introduce errors, in no case will the Pane di Rivalta sas by Carol Zohoungbogbo & C be responsible.
All the products on this site comply with the specific reference regulations that regulate their distribution and use at community and national level.
For any other technical and / or regulatory information, or additional documentation, such as technical sheets or specific requests that the operator needs, our Customer Service is available to promptly provide all the answers.


Prices

The prices shown on the site are expressed in euros and include VAT prices. All shipping costs are excluded. The prices shown on the site are subject to change at any time and without notice. They are also susceptible to changes due to causes related to the launch of a product, promotions and balances. Attention: all prices are subject to possible typing errors.


Shipping fees

Shipping costs amount to 15.00 euros for purchases of less than 150 euros. For purchases over 150 euros, shipping costs are free.


Orders

There is no minimum order.
When completing the order the customer is asked to:
1) fill in the form relating to personal data; It is important to specify the delivery address, telephone number and an e-mail address.
2) carefully read the form, in all its parts, before validating the order. The Pane di Rivalta sas by Carol Zohoungbogbo & C is not in any case responsible for errors inherent to an incorrect purchase or to be canceled and not disclosed without taking any agreements by e-mail or fax, nor for errors related to delivery of the package, deriving from information or data incorrectly entered by the Customer, in the form relating to personal data.
3) report within the hour following the order made, any payment changes, products, or shipping address to avoid the occurrence of any errors.
4) choose the preferred payment method:
Paypal / Credit Card: is the world's best known online payment system that allows you to pay with maximum security in real time. With Paypal, in fact, the merchant never sees the data of your credit card or account (which are encrypted with a special system), but only the payment received. It is not necessary to have an account on Paypal, you can also pay by entering your credit card information on the appropriate page to which you are redirected.
Payment on delivery (cash on delivery): payment will be made upon receipt of the goods, delivering the money directly to the delivery agent.

Order Confirmation

For all orders placed on the site, an e-mail confirming the order will be sent automatically to the address indicated by the Customer in his data sheet.


Invoices

The invoice will be attached to the shipment and will be delivered directly to the buyer's home. Any copies of the sales invoice may be requested by sending an email to info@ilpanedirivalta.it


Delivery time

Orders received before 17.00 are processed the following day by courier with delivery within 48 hours, subject to stock availability. Shipments are made from Monday to Friday. Orders placed after 5pm on Friday will be processed on Monday morning.


Transport conditions

The delivery is to be understood on the ground floor. For any deliveries to the upper floors, contact us to receive a quote.


Warranty

Upon arrival of the package check that the same does not show signs of tampering. Otherwise accept the goods "with reserve". No claim can be considered valid if reported after 7 days from receipt of the material. Complaints must be received by telephone number 348.22.56.693 or in writing (mail or e-mail). No material must be returned without our authorization. Authorized returns must be sent to us accompanied by the transport document indicating the number and date of the invoice for the original delivery.


Right of withdrawal

Purchases on our site are subject to the discipline of Legislative Decree n. 185 of 22/05/1999, dictated in the matter of distance contracts, in cases where the delivery of the goods takes place at the domicile of the buyer, as these purchases are perfected outside the business premises. The consumer has the right to withdraw from the contract within 10 (ten) days from receipt of the goods. For the start of this evaluation period, the date indicated on the delivery note will be used. To exercise this right, the customer must send a written notice to Il Pane di Rivalta sas of Carol Zohoungbogbo & C, by registered letter with acknowledgment of receipt, addressed to Il Pane di Rivalta sas by Carol Zohoungbogbo & C via Gorizia 43 - 10040 - Rivalta di Torino. Once we have received the aforementioned notice of withdrawal, Il Pane di Rivalta sas of Carol Zohoungbogbo & C will immediately inform the customer both by e-mail and by telephone to return the goods with the simple care to indicate on the package their data such as name surname, address and telephone number. The goods must reach us within the deadline set by the law of ten working days. The product must be returned to Il Pane di Rivalta sas by Carol Zohoungbogbo & C via Gorizia 43 - 10040 - Rivalta di Torino in perfect condition, packed in its original packaging and complete in all its parts and documentation (tax receipt or invoice).
The right of withdrawal applies EXCLUSIVELY to the final consumer. Therefore they are excluded companies and professionals with VAT number who buy in this capacity.


Return of goods:

Return shipping costs are totally charged to the customer. The Pane di Rivalta sas by Carol Zohoungbogbo & C therefore recommends the safe delivery of the shipment as the return journey is under the full responsibility of the Customer. In case of damage to the goods during transport, Il Pane di Rivalta sas by Carol Zohoungbogbo & C will inform the customer of the event (within the working day following receipt of the goods in their warehouses), to allow him to promptly report of the courier chosen by him and obtain the reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal; The Pane di Rivalta sas by Carol Zohoungbogbo & C is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. Furthermore, if the returned packages are in any way used, no refund will be made.

Mode:

In the event that the Customer wishes to exercise the right of withdrawal, he must inform Il Pane di Rivalta sas of Carol Zohoungbogbo & C by sending a registered letter with acknowledgment of receipt to our address, containing:
· The manifestation of willingness to make use of the benefits granted by the law
· Indication of the product / products ordered
· The details of the order document and the data relating to the bank account with which the payment was made (bank, reference agency, number of shares).
The right applies to the product purchased in its entirety: it is not possible to exercise the right of withdrawal only on part of the product purchased.
Under the reservation of compliance with the conditions of the previous point (return of goods), the customer will be reimbursed for a maximum amount corresponding to the value of the product. The Pane di Rivalta sas by Carol Zohoungbogbo & C will refund the above within 30 (thirty) working days after receipt of the goods. The refund will be made by bank transfer c / o bank details indicated by the customer. Regarding the right of withdrawal, the shipping costs for sending the goods as ordered by Il Pane di Rivalta sas of Carol Zohoungbogbo & C and any costs of handling the refund will be deducted from the total value paid by the customer.